Withdrawal from the Contract and Subscription Cancellation

1. Introduction

These terms govern withdrawal from the contract and the termination of the contractual relationship between Rabbit Studio s.r.o., Hradečnica 30, 036 01 Martin, Slovakia, Company ID (IČO): 53455983 (the “Provider”), as the operator of the Referino service, and the user (the “Client”) when the service is provided on a subscription basis. They supplement the Terms and Conditions.

2. Nature of the service

Referino is a subscription-based digital service that enables Clients to create review pages, collect and import reviews, and display them on their own website.

The contract between the Provider and the Client is formed when a paid subscription is activated, i.e. when the first payment is completed.

3. Withdrawal from the contract (consumers)

If the Client is a consumer (a natural person who is not acting in the course of their business), they have the right to withdraw from the contract within 14 days of its conclusion without giving any reason.

• In the account, withdrawal is available on the Subscription page for 14 days after the first activation of a paid subscription. The Client confirms that they are a consumer and enters their password. In other cases, withdrawal can be made by email to info@referino.com, stating the email address of the account.
• At checkout, the Client requests that the service starts immediately. Upon withdrawal, the subscription ends immediately and the Provider refunds the part of the payments that corresponds to the unused part of the paid period; the Client pays only for the days already provided. If the Client did not request an immediate start, the Provider refunds all payments received under the contract.
• The refund is made within 14 days of the withdrawal, using the same payment method by which the payment was made. The Provider confirms the withdrawal by email.
• Withdrawal does not delete any data. After withdrawal, the account is paused as described in Article 5.

4. Subscription cancellation

The Client may cancel their subscription at any time:

• in the account on the Subscription page,
• in the Stripe payment portal, which can be opened from the account,
• or by contacting support at info@referino.com.

The following applies:

• The subscription remains active until the end of the current billing period and the service works in full until then.
• Until the end of the period, the Client can resume the cancelled subscription in the account.
• After the period ends, the subscription is not renewed automatically.
• Payments already made are non-refundable, except in the cases under Articles 3 and 8.

5. What happens after the subscription ends

After the subscription ends, after withdrawal from the contract, if a renewal payment is not completed within 7 days, or if a subscription has never been activated after registration, the account is paused:

• review pages, widgets and QR codes stop working, the page is removed from the business catalog and imports of reviews stop,
• the Client can still sign in and activate a subscription again, which restores the account,
• the data is kept for 90 days from the moment the account is paused,
• if the Client’s email address is verified, the Provider sends a reminder at least 14 days before deletion,
• after this period, the account and all its data, including reviews, imported reviews, statistics and unspent SMS credit, are permanently deleted.

6. Account deletion

The Client may delete their account at any time in the account settings by confirming with their password.

Upon account deletion:

• the subscription ends immediately, without a refund for the rest of the billing period,
• the account, review pages, all reviews (including imported ones), widgets, QR codes, connections to external platforms and statistics are deleted immediately and permanently and cannot be restored,
• unspent SMS credit is forfeited without compensation,
• payment and invoice records are kept for as long as required by accounting and tax law, as described in the Privacy Policy (GDPR).

Before deleting the account, the Client can download a copy of their data in JSON format in the account settings on the Profile page.

7. Termination by the Provider

The Provider reserves the right to terminate or suspend the Client’s account in the event of:

• a breach of the Terms and Conditions,
• misuse of the service,
• unlawful conduct.

In such cases, the Client is not entitled to a refund of the amount paid.

8. Complaints and refunds

• Complaints may be submitted by email to info@referino.com.
• Each complaint will be assessed individually.
• Apart from withdrawal under Article 3, refunds are only available in cases of a technical error on the Provider’s side or an incorrect or unauthorised charge.
• Refunds are made through Stripe to the original payment method.

9. Changes to the terms

The Provider reserves the right to amend these terms at any time. The current version will always be available at referino.com.